FAQ

GreenList Supply is an online destination for irrigation, landscape lighting, and outdoor projects. We make it easier for homeowners and smaller contractors to find professional-grade products, guidance, and project-ready solutions - without needing a contractor account.

Acorn is built for:

• Homeowners tackling outdoor projects
• DIYers who want professional-quality products
• Small contractors and side-hustle pros
• Anyone looking for trusted brands, clear guidance, and fast delivery

GreenList Supply focuses on:

• Professional-grade products
• Clear project guidance
• Curated assortments
• Faster access to the right solutions without aisle confusion

We combine product expertise, educational content, and customer support to help you buy with confidence.

We specialize in:

• Irrigation (sprinklers, drip, valves, controllers, fittings)
• Landscape lighting (fixtures, wire, transformers, accessories)
• Outdoor and landscape supplies

Yes.
Many of our products are the same brands and quality used by professionals, selected to work for both DIYers and pros.

Absolutely.
Our assortment will continue to expand based on customer feedback, seasonal
needs, and new project types.

Yes, all are welcome. If you don't that's ok too. We offer guest checkouts.

No.
You can check out as a guest. Creating an account makes it easier to track
orders, save addresses, and manage returns.

Hold that thought.

Orders are shipped from our fulfillment center in Dallas, Texas - providing us the best avenue to ship to your door within 3-5 days.

We currently ship within the contiguous 48 states, United States. Unfortunately, we do not ship internationally.

Most orders ship within 1-2 business days. Delivery times vary based on location and product ordered.

Free ground shipping over orders of $99 or more. Flat rate of $8.95 for less.

Need it fast? Expedited options may be available depending on the product and destination. These options will be available at the time of checkout.

Some orders ship in multiple packages due to size, weight, or warehouse requirements. If you have any missing items from your order, please contact customer support.

Unused, unopened items may be returned within the return window outlined in our Return Policy. Certain items may be excluded.

Contact our support team with your order number and reason for return. We’ll guide you through the process.

Return shipping policies vary depending on the reason for return. Details are outlined
in our Return Policy.

If your order arrives damaged or defective, contact us right away so we can make
it right.

We do not offer installation directly, but we provide guides, resources, and product recommendations to support your project, so you can get it right the first time.

Yes, we are here to help. Our product descriptions, guides, and support team are here to help you select the right solution.

Yes, we are continually expanding our library of educational content, including how-to guides, videos, product comparisons, and more.

We are in the works of providing the best value for our customers. Sign up for our emails to be the first to know.

Discounts and promotions are available throughout the year. Subscribe to our email list to stay informed.

We accept all major credit cards including Visa, Mastercard, Discover, and American Express, as well as other secure payment options such as PayPal, Apple Pay, and Google Pay, available at checkout.

Yes. All transactions are encrypted and processed securely and meet the latest online security standards.

You can reach us through our contact form, chat support or via phone at 123-456-7890. We are here to help.

Support hours are listed on our Support Page. We aim to respond as quickly as possible.